Citizens’ Charter

GABALDON CITIZEN’S CHARTER

VISION:

“ A progressive municipality with a high standard of living of the constituents, peace loving people, good leadership, a healthy and educated citizenry with access to all kinds of utilities and a well-balanced ecology through the guidance of ALMIGHTY GOD”.

MISSION:

“To implement major plans programs and projects of the municipality in coordination and linkages with the internal and external sources including the private sector”.

SERVICE STANDARDS:

The LGU-Gabaldon officials and employees will provide service by the following:

  1. Written action on request is a must
  2. Office hours: 8:00am to 5:00pm no noontime break
  3. 8 hours assistance of the Officer-of-the Day at the
  4. Installation of Customer’s feedback mechanism to ensure that all issues and concerns will be acted upon with dispatch and utmost consideration for customer satisfaction.

PERFORMANCE PLEDGES:

We, the Officials and Employees of the Local Government Unit of Gabaldon commit to:
  • Serve with integrity;
  • Be accountable for every services rendered;
  • Be efficient and effective;
  • Be prompt and timely; and
  • Provide adequate and correct

Value every citizen’s comment, suggestion, and needs, including those with special needs such as the differently-abled, senior citizen and indigenous people.

All these we pledge,

Because You Deserve No Less

MUNICIPALITY OF GABALDON FRONTLINE SERVICES:

FRONTLINE SERVICES OFFICE PROCESSING TIME FEES RESPONSIBLE PERSON
1.   Request for Mayor’s Permit MO 5 minutes P 110.00 Mun. Mayor’s Mayor’s Office staff
2.   Request for Mayor’s Clearance MO 3 minutes P 75.00 Mun. Mayor’s Mayor’s Office staff
3.   Issuance of Affidavit MO 10 minutes P 75.00 Mun. Mayor’s Mayor’s Office staff
4.   Issuance of Motorized Tricycle Operator’s Permit MO 5 minutes New P 510.00 Renewal P 410.00 Mun. Mayor’s Mayor’s Office staff
5.   Issuance of zoning certification   MPDO   15 minutes Filing fee P 85.00 Zoning Cert. fee P 150.00   MPDO
6.   Issuance of Certified true copy/Machine copy of Civil Registry Documents   MCR   40 minutes   P 50.00   MCR/Staff
7.   Timely/Delayed Registration of Certificate of marriage MCR Timely 22 minutes Delayed 10 days     MCR/Staff
8.   Timely/Delayed of Registration of Live Birth   MCR Timely 22 minutes Delayed 10 days     MCR/Staff
  9.   Timely/Delayed Registration of Death   MCR Timely Delayed 10 days     MCR/Staff
10. Application for Marriage License   MCR   10 days Posting P 270.00   MCR/Staff
11. Correction of Clerical Error/Change of First Name (R.A 9048)   MCR   2-3 months   CCE- P 1,000.00 CFN- P 3,000.00   MCR/Staff
12. Out-of Town reporting (Rule 20 of Act 3753)   MCR   2 months     MCR/Staff
13. Issuance of Building Permit MEO 22 minutes P 150.00 Mun. Engineering /staff
14. Issuance of Certificate of Occupancy   MEO   20 minutes   Mun. Engineering/ staff
15. Issuance of Certification /Tax Declaration   M.A.O.   10 minutes   P 50.00   Mun. Assessor /staff
16. Declaration of Real Properties (building and other improvements   M.A.O.   2 hours   Mun. Assessor/ staff
17. Transfer of Tax Declaration   M.A.O.   3-5 days   P 50.00   Mun.Assessor/staff
18. Availing assistance in crisis situation (AICS)   MSWDO   25 minutes   MSWDO
19. Referrals/Availing of social case study report MSWDO 3-4hours   MO/MSWDO
20. Medical Health Services   RHU   1 hour M.Bautista D.C. Nangan Dr. Jose R. Magno Jr.
21. Maternal and Child Health Services for Pre-Natal   RHU   40 minutes   – M.Bautista D.C. Nangan Dr. Jose R. Magno Jr.
22. Issuance of Business License & Permit   MTO   5 minutes   Fees Varies   Mun. Treasurer/staff
23. Issuance of Tax Clearance   MTO   5 minutes   P 50.00   Mun. Treasurer/staff
24. Payment of Real Property Tax   MTO   10 minutes   Fees/Charges varies   Mun.Treasurer/staff
25. Issuance of Community Tax Certificate   MTO   2 minutes   Fees varies   Mun.Treasurer/staff

FEEDBACK AND REDRESS MECHANISM:

  • Accomplished the feedback form available in the office & put the feedback form at the drop box available at the front desk.
  • Send feedback through website : (Please enter the new domain name)
  • or contact:
    • Mr. Crusito Dl. Dela Cruz
    • Municipal Administrator
    • Cell phone No. 0908-866-6214

TALK TO OUR OFFICER OF THE DAY

If you are not satisfied with our services, your written / verbal complaints shall immediately be attended to the Officer-of –the Day at the Public Assistance and Complaints Desk.

THANK YOU FOR HELPING US CONTINOUSLY IMPROVE OUR SERVICES